Responsible Gaming at gtg77

Our Commitment

gtg77 believes gambling should always stay recreational. We build tools and policies that help players in Bangladesh make informed choices about when, how much, and how long they play. These tools are built into your account and are available any time — no need to contact support first.

We take our obligations seriously. If you ever feel that playing on gtg77 has gone from entertainment to a problem, we want you to use the controls on this page or contact us directly at [email protected]. Our team responds around the clock.

Who Can Play

gtg77 is strictly for adults. You must be 18 years old or older to open an account, make a deposit, or play any game on this platform. This applies to every player in Bangladesh without exception.

During the account verification process (KYC), we may ask for a copy of your National ID Card (NID), Passport, or Driving Licence to confirm your identity and age. Verification is required before your first withdrawal and takes up to 12 hours to review.

Warning Signs of Problem Gambling

Problem gambling can develop gradually. Recognising the signs early is the most important step. Ask yourself these questions honestly:

• Do you spend more money on gambling than you originally planned?
• Do you chase losses — keep playing to try to win back money you lost?
• Has gambling caused arguments at home or with friends?
• Do you feel anxious, irritable, or restless when you are not playing?
• Have you borrowed money or sold belongings to fund gambling?
• Do you hide your gambling activity from people close to you?
• Have you tried to cut back but found it difficult to stop?

Account Controls and Limits

Every gtg77 account has built-in controls. You can access them from the Account Settings → Responsible Gaming section after logging in. Changes take effect either immediately or after a 24-hour cooling-off period, depending on the type of limit.

Reducing a limit or removing a restriction always triggers a minimum 24-hour review period. We do this intentionally — impulsive decisions made during a losing session are often regretted. If a limit is protecting you, we want it to stay in place long enough to make a difference.

Self-Exclusion

Self-exclusion is a stronger step than a temporary break. When you self-exclude from gtg77, your account is closed and you will not be able to register a new account during the exclusion period.

How to Self-Exclude

1. Email [email protected] with the subject line "Self-Exclusion Request".
2. State how long you want to exclude: 3 months, 6 months, 1 year, or permanently.
3. Our team will confirm closure within 24 hours and stop any further marketing communications to you immediately.
4. Any balance remaining in your account at the time of closure will be returned to your registered bKash or Nagad number after standard withdrawal checks (minimum ৳400, up to 23 minutes for mobile wallet).

During self-exclusion, gtg77 will not send you promotional emails, SMS messages, or app notifications. If you attempt to open a new account and we identify you, that account will be closed and any funds returned. We rely on the information you provided during KYC to enforce this.

Protecting Young People

If you share a device with anyone under 18, we strongly recommend enabling parental controls or using a device-level content filter. gtg77 cannot control access to personal devices, so this responsibility sits with the account holder.

Keep your account credentials private. Never share your username, password, or the bKash/Nagad number linked to your account with a minor. If you suspect someone underage has accessed your account, contact us immediately so we can review activity and freeze the account if needed.

Parental Control Tools

• Net Nanny – browser-level filtering available for Android and desktop.
• Google Family Link – restricts app installs and browsing on Android devices.
• Device screen time settings – both Android and iOS have built-in restrictions under Settings → Digital Wellbeing or Screen Time.

Getting Help and External Support

If you are struggling, talking to someone helps. The organisations below offer confidential support and are not affiliated with gtg77. They do not require you to be in crisis — early conversations are always easier.

These resources are available regardless of whether you play on gtg77. If you have a family member who you are worried about, GamCare and Gamblers Anonymous both have specific guidance for friends and relatives.

Reach Our Team

Our support team is available 24/7 and treats all responsible gaming conversations with complete confidentiality. You will not be judged, and your account will not be penalised for asking for help.

• Email: [email protected]
• Live Chat: Available inside your gtg77 account, 24 hours a day, 7 days a week
• Subject line to use: "Responsible Gaming" — this routes your message to our dedicated player welfare team

Response times for responsible gaming requests are prioritised. If you send an email marked "Responsible Gaming" or "Self-Exclusion Request," we will confirm receipt within 2 hours and complete any account action you have asked for within 24 hours.

Whatever you are dealing with — a spending habit that has grown, a partner who is worried, or simply wanting to set some boundaries before problems start — we are here to help. Gambling at gtg77 should never come at the cost of your financial wellbeing or your relationships.